Shipping Policy

1. Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Once your order has been processed, you will receive a confirmation email with your order details and tracking information.
Orders placed after 3:00 PM CST or on weekends will be processed the next business day.

2. Shipping Time

Standard delivery typically takes 3–5 business days after your order is processed.
Delivery times may vary slightly depending on your location and the carrier’s schedule.

3. Shipping Rates

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
We occasionally offer free shipping promotions — check our homepage or social media for updates.

4. Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

5. Delays & Exceptions

Carenms is not responsible for delays caused by weather conditions, carrier issues, or incorrect shipping information provided by the customer.
If your order is delayed beyond the expected timeframe, please contact us and we’ll assist in locating your package.

6. Incorrect or Damaged Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at contact@carenms.com with your order number and photos of the issue. We’ll resolve it promptly.

7. International Shipping (Optional)

If you plan to sell internationally, you can add:

At this time, Carenms ships within the United States only. We are working on expanding our international shipping options soon.

8. Contact Us

For any shipping-related questions or concerns, please reach out to:
📧 Email: contact@carenms.com
📞 Phone: +1 (669) 325-5535
📍 Address: 113 Roxbury Dr, O'Fallon, MO 63366